General FAQ's >> Specific Buyer FAQs >> Seller FAQ's HOW WE WORK WITH SELLERS 1) Can other sellers find out information about me? 2) How can I submit a bid? 3) Can I bid any amount? 4) How many bids can I submit? 5) How will I be informed of a successful bid? 6) What happens if my server/PC goes down during an auction? 7) Do you offer technical support? 8) What about VAT? 9) How do I get paid for goods/services that I sell through Tenderbid? 10) How can I tell buyers about myself? ANSWERS TO SELLER FAQs 1) Can other sellers find out information about me? The system is completely anonymous with every buyer and seller being identified only by their "GUID", - a unique randomly generated reference number, to indicate their participation in an auction. Top >> 2) How can I submit a bid? Simply type in your bid in the box provided on the auction page, and click on the submit button. Top >> 3) Can I bid any amount? The system will detect ridiculously high or low bids, and ignore them, otherwise it will accept your bid and display it on screen. Top >> 4) How many bids can I submit? As many bids as you feel are required, remember that you will be able to see other bids coming in, and you may want to react to their input. However make a careful note of the expiry time of the period allowed for bidding. Top >> 5) How will I be informed of a successful bid? All participants are notified of the results of an auction, either by e-mail, fax, post or telephone, depending upon your stated preference. The successful bidder and buyer are put in touch with each other when the buyer has approved the identity of that bidder. Top >> 6) What happens if my server/PC goes down during an auction? Unfortunately, we cannot detect the difference between your server going down, and you simply logging out of the auction. Your last bid will, therefore, be deemed to be your final bid. The alternative is to appoint a proxy bidder. (See Q6 General FAQs). Top >> 7) Do you offer technical support? We will endeavour to provide as much user support as possible by e-mail at info@tenderbid.co.uk , fax 01253 726967, or telephone 01253 789239. Top >> 8) What about VAT? VAT is charged on all fees and services, unless specifically stated to the contrary. Top >> 9) How do I get paid for goods/services that I sell through Tenderbid? Once an auction has taken place, and the successful bidder and the buyer have been put in contact, delivery of goods and payment details are finalised by mutual consent. Tenderbid are not involved in the completion of the transaction. Top >> 10) How can I tell buyers about myself? You can offer no information about yourself to the buyer at all, otherwise the system would be open to abuse. It is the fairest way to obtain the best price, and complies with the purchasing requirements of most publicly accountable organisations. Top >> General FAQ's >> Specific Buyer FAQs >>